Practice Management

As healthcare becomes more personalized and patients take a more proactive role in their care, the importance of customer service has become paramount, explains Lynne Lancaster, Generational Expert and Co-Founder of Bridgeworks, Wayzata, MN. There are 3 main pillars of customer service that managers can use to improve the patient experience at their practices. Read Article ›

Just because an organization is used to doing things a certain way, it does not mean it is the best way, according to Frank D. Cohen, Director, Analytics and Business Intelligence, Doctors Management, Knoxville, TN, a healthcare consulting firm. Read Article ›

Timely access to practice management resources has become critically important during the COVID-19 pandemic. Dermatology Practice Management spoke with Tony Davis, Director of Vision and Strategy, Dermatology Specialists, Edina, MN, and President of The Association of Dermatology Administrators & Managers (ADAM), about the organization’s goals and mission, including its efforts to support dermatology professionals during the ongoing crisis.

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